We were delighted when we had our new windows installed a few weeks ago. They gave the house a much-needed facelift, blocked outside noise, and promised to be more energy-efficient. We had researched the window manufacturer and gotten two recommendations from personal friends before choosing the installer. It was an added bonus that they actually provided the least expensive estimate that we received.
Huge thunderstorms rolled through today, and the rain came down in torrents. Honey called me this afternoon after finding water in one of the bedroom floors, and I rushed home to discover damp spots in the carpet under another window. We were devastated and frustrated, so Honey took a few moments to calm down before calling the installer to report the problem. We had to leave a message, because the business owners are out of town on vacation.
From what we can gather, the rain actually leaked in around the window and into the wall underneath. The outside of the drywall or the inside sill wasn’t wet, so it seems likely that the insulation in the wall under the windows is probably soaked.
We are currently in wait-and-see mode. Luckily, we haven’t sent in our payment yet, so the company should have a good reason to satisfy our concerns. Wish us luck…